Police & Customs

Colleagues from the federal police, state police and customs are on duty at the airport. They each have different areas of responsibility, contact options and working hours.


  • Border police entry and exit control
  • Questions about passports, visas and passport replacement documents
  • Air security, questions about air security checks/carry-on baggage and hand luggage/cargo checks
  • Railway police tasks in the event of incidents on the railway/ticket offences
  • First point of contact if state police cannot be contacted
Foto: Federal Police (Bundespolizei)

Federal Police (Bundespolizei)

+49 2203 9522 0


  • Occupies the Cologne police station at the airport (terminal/arrivals level)
  • Contact person if you have been the victim of or witness to a criminal offence
  • Help in dangerous situations
  • In emergencies, please dial 110
Foto: Police Station

Police Station

+49 221 2296 630

Main customs office:
Terminal 1/Access 2/Level 0, open around the clock

Service counter:
Terminal 1/check-in, daily from 6 a.m. to 10 p.m., at night according to flight schedule

Reimbursement of value added tax:

  • Check in your baggage as usual. Tell us which piece of baggage contains the goods in question. This piece of baggage will be labelled with a baggage tag and you will be allowed to take it with you.
  • Go to the customs counter with the baggage in question or to the main customs office from 10 p.m. to 6 a.m.
  • Your personal documents, boarding pass, invoices, the completed refund form and the goods will be checked there.
  • After the check, you will receive a customs stamp and you can leave the baggage there.
Foto: Passenger Handling

Passenger Handling

+49 2203 955791 19
Foto: Customs investigation

Customs investigation

+49 2203 91243
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