Provided that you arrive within the booked rental period (or the valid grace periods according to your reservation confirmation), the barrier will recognise your identification medium and open.

If you stored your number plate details when making your reservation, the barrier will open automatically via number plate recognition. You can always hold the QR code that is on your reservation confirmation up to the QR code reader and open the barrier.

The QR-Code is valid independently of the deposited license plate and also opens the barrier if you want to enter with a license plate other than the one deposited.

You can use one of the means of identification stored for this reservation for entry and exit. You will find the identification media on your reservation confirmation. If you stored your number plate details, they should be recognised automatically on entry and exit and open the barrier. If you want to leave the car park more than 12 hours before the booked exit, the number plate will not be accepted at the exit for security reasons and another identification medium must be used to exit. You can always use the QR code on your reservation confirmation for identification purposes..

You can validate the ticket that was drawn by mistake using the QR code from your reservation at the pay station, which will activate your reservation

The means of identification you select must be valid at least until the end of your parking period, otherwise it will not be recognised. If your means of identification is no longer valid, you can also use the QR code on the reservation confirmation. If you specified your car registration number when booking, you can use this as your means of identification.

No, you can drive directly to the exit and use the means of identification you used when entering. Depending on the means of identification you are using: either hold this (reservation confirmation) in front of the QR code reader or enter it into the slot (credit card) at the barrier. If you specified your car registration number when booking and used this as your identification on entering, the barrier will automatically open when you reach the exit.

In this case, the extra parking time will be charged in accordance with the tariff notice for the respective car park. Parking is usually charged by the hour, and for longer overruns by the day. If you use a credit card to leave the car park, the additional parking fee will be debited directly from your credit card at the exit barrier. Additional charges can be paid with any credit card (MasterCard, Amex, VISA) at the exit. If you do not have a credit card, please pay the additional amount by scanning the QR code from your reservation at one of our automatic pay stations. You will receive a receipt as proof of payment.

If you leave the car park before the end of your parking time, we can unfortunately not give you any refund.

There is a call button at all entry and exit barriers which will put you through to our service staff. Our service personnel is there to answer your questions 24/7. Please describe your problem to the person from service and we will be pleased to help you.

The display “Zero free parking spaces” simply means that those who have not booked a parking space online may not drive into the car park. As a parking customer with a reservation, you can still enter using your selected means of identification. We can guarantee that there is a free parking space for you.

The booking grants you one entry and one exit to the booked car park. As soon as you exit, your booking is deemed to have been fulfilled and you cannot re-enter without pulling a ticket.

Free rebooking is possible once if the customer has registered in the online booking system, the change is made at least 24 hours in advance (before the start of the booked rental period) and there is a maximum of 24 hours between the start of the previous and the newly booked rental period.

Should the rebooking result in a more favourable rate, a refund is not possible.

If you book without registration, you cannot change or upgrade your reservation.

You can cancel your reservation up to 12 hours before the booked entry. A refund of the reservation fee is excluded.  If you do not use the reserved parking space without a cancellation, you are not entitled to a refund of the parking fee.

With the booking confirmation you receive per e-mail, you will also receive an invoice (Page 2). On Page 3, you will find a one-time mandate for a SEPA direct debit, which you do not need to sign or return to us. To read the complete confirmation of reservation, you will require the Acrobat-Reader, which is available free of charge in the Internet.

You can pay at your convenience either with an EC-card or a credit card.

Flughafen Köln/Bonn GmbH charges a reservation fee of 3,-€.

Yes, you can make several reservations for the same period. In this case, please select the QR-code or the car registration number as the means of identification for entry and exit. A credit card cannot be used for such multiple reservations.

The minimum parking period for online reservations is 24 hours for car parks P1, P2 and P-North and 48 hours for P3.

For car parks P1, P2, P3 and the car park P-Nord, bookings can be made up to 1 hour before the start of the parking period. (limited continge

In this case you can have your password sent to you per e-mail via the function “Forgotten your password?”. We recommend you change your password after this.

• Classic: You take a ticket at the entrance barrier. This ticket will be connected with your license plate and enables the ticketless entry and exit to and off every further car park. If you wish to pay your parking fee at one of our pay stations, you have to insert your ticket there.
• Credit card: On entering and leaving, you lift the barrier by inserting your credit card; you will be automatically billed the amount due.
• Reservation: If you have not entered your license plate during your reservation process, the barrier will be lifted if you read in the QR-Code on you acknowledge mail or with the credit card you used for your payment.

Once you have passed through the barrier system, you can wait in front of the Terminal for up to ten minutes (maximum 1 times per day). After these ten minutes, the following tariffs will apply: Parking for up to 15 minutes costs 8€, up to 30 minutes 17€. Of course, it is cheaper to use the car parks from the outset, also the short-term parking zones.

Within the cost-free 10 minutes (maximum 1 times per day), the ticket will lift the barrier for exit without any additional stamping, if the barrier does not open automatically.

You can pay per credit card directly at the barrier. At the pay stations, you can pay with cash, EC- or Maestro cards as well as credit card (Amex, MasterCard, VISA).

The Airport service staff will check such instances case by case.

No. The ticket taken at the central entry will be connected with your license plate and enables the ticketless entry and exit to and off every further car park. If the barrier does not open automatically, please insert the taken ticket into the card reader.

There is a call button at the pay station or at the barrier; here, you can ask for help from our service staff.

Examples:

• Car park P2: 5€/hour
• Car park P1: 6€/ hour

Latest price information is always available at:
www.koeln-bonn-airport.de/parken-anreise/infos-zum-parken

If no lay-by is free, you can use the short-term parking spaces and car parks.

Yes, for instance to collect people arriving or to accompany drop-off guests at the terminal.

There are parking spaces for people with limited mobility in the car parks – these are specifically marked. More information at: www.koeln-bonn-airport.de/parken-anreise/infos-zum-parken

If you want to park in Car park P2 or P3, you will be guided before the barriers. Our flyer on boom gates on access roads has all the details. 

Coaches will be redirected, so that they do not have to pass the barriers.

The car park staff can be reached:

• On site: 24/7 in Car park P2, Level 4, in Sector D, or via the call button at the pay station or barrier
• Per e-mail: atv@koeln-bonn-airport.de
• Per telephone: +49 (0)2203 40-2122

In Car Park 2, level 6 and Car Park 3, level 1, there will be available 10 RheinEnergie e-charging points for parking customers. As the e-charging points will be relocated to the multi-storey car parks, the applicable multi-storey car park rate will apply. The electricity supply will continue to be free of charge.