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Frequently asked questions
You can find out at which check-in counters you can check in for your flight here. If you mark your flight with an asterisk, you will be automatically informed of any changes.
Please check with your airline to find out when the check-in desks for your flight will be open.
Each airline has its own regulations for baggage and hand baggage. Please enquire with your airline before departure.
You can find information on what is permitted and prohibited in hand luggage here.
If the item of luggage was lost while travelling or on the plane, please contact your airline.
If the item of luggage was lost in the terminal or at the security checkpoint, please contact the lost property office.
If you have lost something on the train, in the station or on public transport, the respective lost property office of the transport company is responsible.
The maximum entry height in P2 and P3 is 1.95 metres. Larger vehicles can use the north car park or P1.
After passing through the barrier system, you can stop directly in front of the terminals free of charge within a ten-minute free transit time (maximum once per day). After the free passage time has expired, the current tariff applies according to the parking tariff table.
The booking grants you one entry and one exit to the car park you have booked. As soon as you exit the car park, your booking is considered valid and you cannot re-enter without taking a ticket.
For online reservations, the parking fee and the reservation fee shown on the booking screen are due for payment in advance immediately upon booking via Apple Pay, Google Pay, PayPal or credit card (Master Card, VISA or American Express). The payment medium (Apple Pay, Google Pay, PayPal or credit card) should be valid at least until the end of the rental period specified in the booking confirmation.
Presence parkers pay the parking fee after the parking process via Apple Pay, Google Pay, credit card (Master Card, VISA or American Express) at a pay machine or at the exit. Cash payments are only possible at cash machines.
You can use the QR code of your reservation to validate the ticket you have taken by mistake at the pay station and thus activate your reservation. To do this, first insert the paper ticket into the machine and the regular parking tariff will be displayed. Now hold the QR code from your reservation in front of the scanner at the pay station. The ticket will be validated and remain in the ticket machine. To exit the car park, please use one of the identification media stored for this reservation.
Yes, to ensure that you receive exactly the assistance you need, please notify your airline, travel agent or tour operator of your assistance requirements when booking your flight (at least 48 hours before your flight).
Parking spaces for people with limited mobility are available in the car parks in specially marked areas.
Your airline is responsible for lost or damaged baggage. You can find more information on what to do in this case here.
If you have forgotten something on the plane or an item of baggage has not arrived, you can find more information here:
Further information on barrier-free travelling can be found here.
Further information about our accompaniment and porter service can be found here.