FAQ
Check-In
Under this link, you can see in which terminal your check-in desk is: Airlines.
As a rule, the check-in desks are open at least two hours before departure; some airlines open their desks even earlier.
Please check the conditions of the airline you are flying with.
Many airlines offer this convenience of checking in the night before. Please check here if your airline also offers this service: Late night check-in.
Hand Luggage/Baggage
Every airline has its own guidelines as to how big and how heavy baggage can be. Please contact the airline you are flying with.
The safety regulations on hand luggage provide detailed information: www.koeln-bonn-airport.de/data/files/downloads/Handgepaeck_d.pdf
Arrival
For the terminals:
Kennedystraße, 51147 Cologne
For the cargo area:
Kriegerstraße, 51147 Cologne
General Aviation Terminal:
Heinrich-Steinmann-Str. 2a, 51147 Cologne
Administration:
Heinrich-Steinmann-Str. 12, 51147 Cologne
For any visit to the administration, please arrange an appointment in advance. Make sure to carry your passport or ID-card with you.
Customs / Global Refund
Terminal 1, counter 201 (manned irregularly)
Terminal 1, Core 2, Level 0 (open 24 hours)
Return of VAT 'Global Refund' can be found at TRAVELEX : Geldwechselgeschäft Travelex
Other
Smoking lounges can be found in the security areas of both terminals. In Terminal 1, the smoking lounge is part of Cafetiero at Gate B 70/73; in Terminal 2, it is located across from Gate D 71. Smoking is prohibited in all other areas inside the buildings and on the aprons.
Information how to get your baggage: Baggage tracing.
Here we have the most important data and information of all airlines: Link to Airlines
A list of all travel agencies and tour operators can be found here: Link to travel agencies and tour operators.
Please look at the site plan “Arrival”: Link to Plan
