Next Chapter: We are investing in our passengers

Smart processes, a wide range of offerings, digital services and a pleasant journey: we are constantly improving the travel experience for our passengers. To this end, we have launched the ‘Next Chapter’ programme. Together, we are shaping the future of travel – and, step by step, making it even more efficient and comfortable. We have been awarded 4 stars in the latest Skytrax rankings for our efforts.

4 stars for our airport

CGN has been awarded 4 stars in the international Skytrax ratings for the quality of its passenger experience. Your vote as a passenger counts in the Skytrax Airport Awards. Vote for your favourite airport, CGN.

Vote here

Four areas for greater innovation

The “Next Chapter” programme focuses on four key areas to make our passengers’ travel experience even more enjoyable. These include improvements throughout the entire “passenger journey”, from arrival through to check-in and security screening, right through to boarding. Our aim is to continuously improve and become even more efficient, digital and comfortable – both today and in the future. For you – our passengers.

Self-bag-drop-off terminals in Terminal 1 of the airport

Modern digital processes

Modern, digital solutions, automation and smart processes in the terminals and behind the scenes ensure a pleasant travel experience.

Our aim: To make our passengers’ journey from arrival to departure simple, quick and intuitive.

A view of the security checkpoint in the terminal

Modern security concept

The airport manages the security checks independently. The facility is one of the most modern in the whole of Europe.

Our aim: Short waiting times, a pleasant atmosphere and a ‘Kids Lane’ ensure stress-free security checks.

Duty-free shop in Terminal 1 at Köln Bonn Airport

Have a lovely stay

Natural colours, greenery, modern seating and the River Rhine as a recurring theme ensure a pleasant stay.

Our aim: The concept modernises our infrastructure, makes it easier to find your way around and contributes to a sense of well-being.

A wide variety of dining options

Our new partner, Autogrill, offers a range of dishes from Asian specialities to pub fare and baked goods – across 18 catering outlets.

Our aim: The terminals offer a wide selection of modern, delicious catering options.

Skytrax Passenger Survey

Did you enjoy our service and your time at Cologne Bonn Airport? If so, please vote for us in the major passenger survey as part of the Skytrax Awards.

Vote here

“With ‘Next Chapter’, we are designing the airport to ensure that our passengers enjoy a thoroughly pleasant travel experience and feel at home here – both today and in the years to come. By consistently focusing on passengers’ needs, we are making CGN fit for the future.”

Thilo Schmid
Chief Executive Officer (CEO)

Next Chapter: We are investing in our passengers

4 stars for our airport